German-English bilingual geek, poet, knitter and customer support aficionada.
I started ‘from scratch’ to help responsible, ethical companies woo customers and keep them happy. Linguistics, psychology and user research enable me to go beyond mere opinions and create something that actually works. And having taught secondary school kids and grown-ups for 17 years, I craft training sessions that get people to return early from their wee breaks.
Favourite Word: 'lackadaisical'